Shipping & Delivery Policy – Rosser Hair

At Rosser Hair, we understand how exciting it is to receive your favourite haircare products! We aim to prepare and dispatch every order as efficiently as possible, offering reliable and convenient Royal Mail delivery services throughout the UK.

Please read our shipping information below to help you choose the delivery option that best suits your needs.

UK Delivery Options & Charges

We currently offer the following Royal Mail delivery services:

Delivery Service	Estimated Delivery	Price
Royal Mail Tracked 48	2–4 working days	£3.99
Royal Mail Tracked 24	1–2 working days	£4.99
Royal Mail Special Delivery Guaranteed	Next working day*	£8.00

Complimentary UK Delivery

Enjoy FREE delivery on qualifying orders:

• Orders over £150: FREE Royal Mail Tracked 48.

• Orders over £250: FREE Royal Mail Special Delivery.

Please select your preferred eligible delivery option at checkout.

Delivery estimates begin once your order has been dispatched, rather than from the date of purchase.

Royal Mail Special Delivery guarantees are subject to the applicable service conditions, acceptance times and postcode restrictions.

Order Processing & Dispatch

Our regular dispatch days are Tuesday, Wednesday, Thursday, Friday and Saturday.

We aim to prepare and dispatch orders as promptly as possible. However, processing times may vary during busy periods, promotional events and bank holidays.

Orders placed outside our regular dispatch days will be processed during our next available working period.

Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking information.

Please remember that order processing and delivery times are separate. The delivery estimates advertised at checkout apply once your parcel has been handed to Royal Mail.

Royal Mail Delivery Services

Royal Mail Tracked 24

Our faster tracked delivery option, with an estimated delivery time of 1–2 working days following dispatch.

Royal Mail aims to deliver Tracked 24 parcels on the next working day, although this is not a guaranteed next-day service.

Royal Mail Tracked 48

Our standard tracked delivery option, with an estimated delivery time of 2–4 working days following dispatch.

Royal Mail generally aims to deliver Tracked 48 parcels within 2–3 working days, although delivery may occasionally take longer.

Royal Mail Special Delivery Guaranteed

Our premium delivery service, designed for customers requiring faster delivery.

This service offers next-working-day delivery guarantees where the applicable Royal Mail service, acceptance times and destination postcode permit.

Certain geographical restrictions and service conditions apply.

Saturday Delivery

For Saturday delivery, please select Royal Mail Special Delivery at checkout and place your order before 10:00am on Friday (UK time).

Orders placed after this cutoff may not be dispatched in time for Saturday delivery.

Saturday delivery is subject to Royal Mail's applicable service conditions, acceptance times and geographical restrictions. A Saturday delivery guarantee applies only where the appropriate Royal Mail Saturday-guaranteed service is available and used.

Delivery Locations

We currently deliver within the United Kingdom only.

Unfortunately, we do not offer international shipping at this time.

Some delivery services may be unavailable or take longer for certain postcodes, including remote and offshore locations.

Available delivery options and applicable charges will be displayed at checkout according to your delivery address.

Tracking Your Order

Once your order has been dispatched, we'll send you an email containing your Royal Mail tracking details.

You can use these details to follow your parcel's progress through the Royal Mail tracking service.

Please allow time for tracking updates to become available after dispatch.

Delayed, Missing or Damaged Deliveries

Although we work closely with Royal Mail to provide a reliable delivery service, occasional delays can occur.

If your parcel is delayed, appears to be missing or has arrived damaged, please contact us at customerservice@rosserhair.com.

Our customer service team will be happy to investigate the issue with Royal Mail and help arrange an appropriate resolution.

Rosser Hair remains responsible for ensuring that goods are delivered in accordance with applicable UK consumer law.

Where an order has been lost, damaged in transit or not delivered, your statutory consumer rights remain protected.

If an agreed delivery deadline cannot be met, we will address the matter in accordance with your statutory rights.

Order Cancellations & Returns

If you wish to cancel or amend your order, please contact us as soon as possible at customerservice@rosserhair.com.

We process orders promptly, so we cannot guarantee that changes can be made once an order is being prepared.

Once an order has been dispatched, we are generally unable to stop it in transit.

If you no longer wish to keep your purchase, you may still exercise your statutory cancellation rights for eligible online orders and arrange a return in accordance with our Returns & Refunds Policy.

For change-of-mind returns, customers are responsible for return postage costs, provided this was disclosed before purchase.

Where an entire eligible online order is cancelled, the original standard delivery charge will be refunded in accordance with UK consumer law.

Different arrangements apply where products are faulty, damaged or incorrectly supplied.

For further information, please refer to our Returns & Refunds Policy.

Shopping at Our Liverpool Salon

Selected products are also available to purchase directly from our South Liverpool salon.

Rosser Hairdressing

568 Aigburth Road
Cressington
Liverpool
L19 3QG

Salon Opening Days: Tuesday–Saturday

Please note that in-salon stock availability may differ from our online store.

Need Assistance?

If you have any questions about delivery, tracking or an existing order, our friendly customer service team will be happy to assist.

Email: customerservice@rosserhair.com

When contacting us about an existing order, please include your full name and order number. We may also request additional information, such as your delivery address, to help verify your order securely.

Nothing in this Shipping & Delivery Policy affects your statutory consumer rights.